A probe is a sophisticated, Class II medical device with a tremendous amount of acoustic and materials science and technology integrated into the design and construction. As an OEM made the original probe, the complex part for an ISO is to determine how to restore the probe to OEM form, fit and function. Repair service providers with an ISO 13485:2016 certification specific to medical devices, have a much more solid foundation for repairs than those without. To achieve optimal quality in repairs, this certification is a bare minimum customers should look for when choosing a repair provider. Having a medical device manufacturing background and philosophy is another distinction that can set providers apart. Companies with a manufacturing mindset tend to look at each device from a holistic perspective which drives everything associated with the repair to a higher standard.
Up to 12 months warranty on all repairs, all of which are based upon EBR – evidence based repair – methodologies.
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Searching for the right ultrasound repair provider can be as confusing as finding the perfect shade of blue.
It’s of vital importance for service engineers to both understand and be able to communicate using the language used in the clinical environment. It can be a differentiator between a successful service call and great results that exceed your team’s expectations
Performing ultrasound probe quality assurance assessments
Here are just a few musts for probe repair as outlined by our Vice President of Ultrasound at our Ultrasound Center of Excellence