Making Sense and ROI out of ultrasounds probe repairs: 6 Standards to insist on for every repair

Prepared by Matt Tomory, VP of Ultrasound at Innovatus Imaging Ultrasound Center of Excellence

Searching for the right ultrasound repair provider can be as confusing as finding the perfect shade of blue. So many options look the same, but when the paint dries, they really are quite different. This is especially true when repair providers claim to meet the same high level of quality, when it fact it varies greatly.

To assure you get the best possible ultrasound probe repair and achieve your ROI goals, the first step is to define the standards you expect suppliers to meet. Following are 5 6 STANDARDS you should expect to be met for every probe repair, standard, 3D, or TEE.  These standards have been established by Innovatus Imaging’s engineers and technicians from decades of experience with probe repairs and specialty manufacturing.

1   Benchmarking:  Because OEM specifications are not known, leading repair technicians and engineers invest in researching and testing functions ,parts, and output of new probes to fully characterize each model.  Innovatus Imaging calls this Gold StandardTesting.  Findings are used to identify the best processes for returning a probe back to the performance level it was originally intended to achieve, and assure the device is safe and effective for every patient, every day. While repair providers can’t tell you if they meetOEM standards for repair outputs they can tell you about the steps taken to fully understand the comprehensive characteristics and specifications of each probe they service. 

2   Chemical Testing and Biocompatibility: It’s easy and quite common for service providers to just test the integrity of the given repair. Yet this can often lead to more frequent repairs as other parts, not inspected during a repair process, may fail prematurely, which means more down time and repair costs.  Look for partners that have a dedicated process for testing all aspects of a probe, far beyond just the items or components repaired, to identify other areas that could lead to secondary failures, putting your probe back out of commission. One-way engineers and technicians, at Innovatus Imaging’s Center of Excellence forUltrasound, do this is by conducting proprietary chemical tests using numerous manufacturer-recommended as well as unapproved cleaners and disinfectants.Through testing, they are able to identify against potential discoloring and accelerated deterioration, which can lead to damage, probe leakage and image quality degradation.  This extra step often extends the life of probes, which if even for just one year, can make any budget go further. Ask your repair provider how they assess chemical compatibility. ISO 10993 describes a standard for assessing the biocompatibility, safety and risk of materials which come in contact with patients. Innovatus Imaging ensures materials are ISO 10993 compliant.

3   Harvesting vs. Building:  Many providers of probe repairs harvest cables and other parts to use in repairs. Often times, these harvested cables have been repaired, shortened or spliced together multiple times which can result in a short-term fix vs. a long-term solution. It’s important to ask repair providers where their replacement parts come from.  You should also ask how replacement parts are qualified to assure that they will function properly and enable your probe to perform as originally intended. For example, at Innovatus Imaging, cables are mechanically tested to determine how many times they can bend before compromising performance quality.  Finding out how your supplier qualifies and selects parts is key to knowing if you are getting a quick-fix or a sustainable repair.

4   Holistic Testing:  As tempting as it is to go with the “quick fix” promise, it can sometimes mean prolonged down time.  “Quick” often means the repair only addresses the immediate need and no holistic testing is done to ensure that no other parts of the device have been disrupted during the repair process, or additional issues present.  Allowing extra time to assess the whole probe often results in longer lasting repairs and a much lower cost of ownership over the probe’s lifetime. Before choosing a repair partner, be sure to ask about holistic testing applied to each probe serviced.

5   Manufacturing:  Providers that perform repairs and manufacture specialty probes have a strong foundation of research, technological innovations and proprietary processes which are often applied to repairs.  Being able to apply a manufacturing mindset to probe repair often means more longevity for the repair and a longer lifetime for the probe.   Leading, cutting-edge manufacturing processes built upon current research programs often result in new levels of efficiencies while establishing new benchmarks for best practices. Innovatus’ Center of Excellence for Engineering, Design, Testing, Regulatory Compliance and Manufacturing inDenver CO is an FDA registered manufacturing site which continually researches new methods for greater efficiencies and outcomes for imaging experts and patients, which are applied to repair processes for ultrasound probes.

6. Experience:  Experience matters when it comes to repairing something as critical as diagnostic imaging devices.  Innovatus Imaging’s legacy of ultrasound and probe repair extends back to the early 1980’s with over 150,000 probes repaired to date. The data gathered over the years is used to predict failures, material durability and repair processes. Data driven repairs ensure proper diagnosis, repairs and maximized service life of transducers. This equates to proven performance and long-term cost reduction. All probe repairs are done inhouse by technicians trained to our standards for quality and sustainability. 

These 6 steps are just a few of the standards you should expect and insist upon for every standard and TEE probe repair.  For more information, visit

About the AuthorMatt Tomory is Vice President of Ultrasound for Innovatus Imaging’s Ultrasound Center of Excellence. In this role, he assists health care providers nationwide with strategic and investment planning for greater efficiencies for ultrasound transducer repair and maintenance.  He has helped facilities of all sizes substantially lower operational costs by extending the lifecycle of standard and TEE probes through Innovatus Imaging’s proprietary repair and pre-emptive processes. Matt is a frequent presenter at industry events nationwide. He can be reached at